The Onsite Techs - Small Business Service Agreement

Small Business Service Agreement

Business Solutions

When you buy a car, you don't expect to assemble and test it in your front yard, you expect to get it all from one dealer. Expect the same from the computer systems and networks that run your business. We'll integrate your computers and insure all are technologically consistent and up to date. We'll analyze your business and recommend the networking, applications, support services, and training to make your computers really serve your employees and your business. And if you have already been working with a business application that you are already comfortable with, we’ll work together with the vendor of that software to make sure it stays running trouble free. To educate yourself more on this subject, look over our agreement coverage page included in this packet. Deidre Summey Onsite Techs

Business System Support

If your company doesn't have an Information Systems department, use us for the critical user-support functions that your business requires. You’ll have a "Help Desk" for all your users. You’ll have one stop shopping for all hardware, software, and network maintenance needs. You’ll have us as your own hardware upgrade specialists. You’ll have us as your network management and performance-tuning technicians. Basically the opportunity is yours to have your own on call 8 hour a day, 5 days a week computer consulting team. Deidre Summey The Onsite Techs

Hardware Maintenance and Support

You can count on us to provide timely, professional diagnosis and repair of all your PC's and servers in our service area. Both onsite and carry-in service are available. In fact, major manufacturers, and small businesses look at us as a business partner that provides personal service to their employees with uninterrupted computer operations. Our technicians are A+ Certified to computer industry standards in both hardware and software, which means we'll solve problems that pure hardware service providers cannot. For more information, look over our agreement coverage page included in this packet.

Networking

PC networks can save you money. They improve productivity in your office, and can reduce hardware and software costs. We can set up the network that will best meet your needs. We specialize in doing the whole job, from wiring your office for the network, to installing the hardware and software, plus teaching your employees to use it easily. With our training, your network is easy to use and to administer. Our support agreement will ensure we help you keep your network up and running smoothly.

For your PC's, servers, printers, and other hardware, our service agreement coverage offers you savings and a cost-effective way to ensure that your business’s information systems stay running smoothly. It’s our mission to provide you with the best preventative maintenance, network services, support, and hardware replacement possible. Our coverage includes: Deidre Summey Onsite Techs

Quarterly or Monthly On-site Network Administration

Performance Analysis, Network Tuning

Security Checks, User Rights and Permission Verification

Remote Diagnostics

Network Training

Unlimited Help Desk Support (Phone Support)

Office Email, Internet, & Intranet Support Training

Preventative Maintenance

Keeping your computers running smoothly takes more then just running the built in features of your operating systems. It takes running periodic diagnostic checks and internal cleanings to keep the computer healthy. Many problems arise from lack of preventative maintenance. What our agreement covers:

Quarterly On-Site Diagnostic Checkup

Quarterly Internal and External Cleaning

Hard Drive Cleaning (Removal of any unused files)

Hardware (Parts) Replacement

As a leader in quality service and customer appreciation, labor charges for the support of all components within your system are covered under our Full Service Agreement.

Mouse

Keyboard

Speakers up to 120 watt

Microphone

CPU Fan (internal)

Case Damage

Hard Drives

Floppy Drives

Motherboard & CPU

CD Drive

Sound Card

Video Card